Returns & Refunds

We want you to love your candy! Please review our return and refund policy below.

Important: Edible Items Are Non-Returnable

Due to health and safety regulations, we cannot accept returns on candy or any edible products once they have been shipped. All sales are final.

When We Issue Refunds

While we cannot accept returns on edible items, we will issue a full refund in the following situations:

  1. Damaged Products
    If your candy arrives damaged or melted due to shipping conditions.
  2. Incorrect Items
    If you receive the wrong product or flavor.
  3. Missing Items
    If items from your order are missing from the package.
  4. Quality Issues
    If the product is expired or has quality defects upon arrival.

How to Request a Refund

  1. 1
    Contact us within 7 days

    Email us at support@swedestthing.com within 7 days of receiving your order.

  2. 2
    Provide order details

    Include your order number, photos of the issue, and a brief description of the problem.

  3. 3
    Receive your refund

    Once approved, we'll process your refund to the original payment method within 3-5 business days.

Refund Processing

  • Refunds are processed within 3-5 business days after approval.
  • You will receive a confirmation email once the refund has been issued.
  • Depending on your bank, it may take an additional 5-10 business days for the refund to appear in your account.

Order Cancellations

You may cancel your order under the following conditions:

  • Before shipping: Contact us immediately and we'll cancel your order and issue a full refund.

  • After shipping: Once your order has shipped, it cannot be cancelled. Please refer to our refund policy above.

Our Satisfaction Promise

Your happiness is our priority. If you have any questions or concerns about your order, our customer support team is here to help.

Returns & Refunds

At The Swedest Thing, we want every customer to love their Swedish candy experience. Since our products are food items, returns may be limited for safety and quality reasons, but we’re always here to help if something is wrong with your order.

If your order arrives damaged, incorrect, missing items, or there is another issue with your delivery, please contact us as soon as possible with your order number and photos of the package or product. Our team will review your request and help find the best solution.

We carefully pack our premium Swedish candy to maintain freshness and quality, but we understand that shipping issues can happen. For questions about refunds, replacements, damaged orders, or delivery concerns, please reach out to our customer support team.