Shipping policy

Shipping Policy (The Swedest Thing)

Last updated: January 4, 2026

1) Where we ship

We currently ship within the United States only.
If we expand to international shipping in the future, this policy will be updated.

2) Shipping costs

  • Free shipping on orders $35+ (before taxes and after discounts, unless otherwise stated). 

  • Orders under the free-shipping threshold will see shipping options and pricing calculated at checkout.

Note: Promotional shipping offers may change from time to time and will be reflected at checkout.

3) Processing time

Orders usually ship within 1 business day (Monday-Friday, excluding US federal holidays).
During peak periods (holidays, major promotions, or restocks), processing may take longer.

4) Transit time & carriers

Delivery speed depends on your location and the shipping option selected at checkout. Estimated delivery windows shown at checkout are carrier estimates and are not guaranteed.

We reserve the right to ship your order using the carrier and service level that best matches the option you selected (or better).

5) Order tracking

When your order ships, you’ll receive a shipping confirmation email with tracking information. Tracking may take up to 24 hours to update after the label is created.

6) Address accuracy & delivery issues

Please double-check your shipping address at checkout.

  • If an order is returned to us due to an incorrect or incomplete address, we can reship it once corrected. Additional shipping charges may apply.

  • If you notice an address error, contact us immediately. If the order has already shipped, we may not be able to change it.

7) Cancellations & changes

We move fast. If you need to cancel or change an order, contact us ASAP.

  • If the order has not shipped, we’ll do our best to help.

  • If the order has already shipped, it cannot be canceled or modified.

8) “Delivered” but not received

If tracking shows “Delivered” but you can’t find the package:

  1. Check around your property and with neighbors/building staff.

  2. Contact the carrier to open a trace.

  3. Email us with your order number and tracking details.

While we’ll help you investigate, we’re not responsible for packages marked delivered to the address provided.

9) Damaged items, missing items, or wrong items

If something arrives damaged, missing, or incorrect, email us within 48 hours of delivery with:

  • Your order number

  • Clear photos of the item(s), packaging, and shipping label

We’ll work with you on a replacement or store credit (and refunds where appropriate), depending on the situation and inventory availability.

10) Warm weather / melting disclaimer (candy)

Candy can be sensitive to heat. We package thoughtfully, but we can’t guarantee against melting during hot weather or carrier delays. If you’re in a high-heat area, consider choosing the fastest shipping option available at checkout.

11) Returns (food items)

Due to the nature of edible products, all sales are final unless the product arrives damaged, incorrect, or otherwise defective on arrival (see Section 9).

12) Contact

Questions? Reach out and include your order number:

  • Email: info@swedestthing.com